Morph was originally founded as a sales team for a moving company, and our entire team was built the sales way – it was a group of friendly, motivated and focused performers with only one goal in mind – maximize sales and maximize profit! As our results rapidly inflated, so did the need for manpower and other departments.
So we did what we do best.
We simply morphed from a pure sales team into a completely rounded team of industry professionals – far from where the action is, yet with no detrimental consequence to business. Through this experience, we’ve learned a few things, the most relevant one being: If it’s doable over the phone, it’s doable at a 10,000 miles distance.
We created and quickly scaled the three major departments of any business that requires a call center support – Sales, Customer care, and Operations. Built with the ones that feel the need to constantly move and get better, eventually, we opened up a conversation about doing something extraordinary – outsourcing management.