Being available for your clients is crucial for maintaining and growing your business.
Almost 90% of all callers will not call again if they reach a voicemail – so, let’s make sure they never do.
With the peaks and valleys in call volume, it’s almost impossible to be cost-efficient with staffing your in-house call center well enough to eliminate missed calls.
It’s where outsourced call centers come in cheaper, easier, and more flexible.
Every day at Merchant Chimp we experience possibly the best customer service of all time. From Luke and Michelle’s management staff creating tools and documents to help us stay organized for going above and beyond for Merchant Chimps clients to ensure they are completely satisfied. Morph has improved workflow for our staff and is always a pleasure to work with. We continue to be impressed daily by the staff, their professionalism, and dedication to every task.
From a shy start with a team of 4 salesmen to a team of 40 accross our entire company system - salesman to management, we’re now at a point where our team at morph has a say in all of our operational, or otherwise, business decisions. With 90% of our company staff being in Belgrade, it’s only natural.
Morph Networks has been transformative for our business over the last few years. They do more than back office management or outsourcing - they are a true partner that helps tailor fit a human capital strategy for your business. Using them is a no brainer.