Skip to main content
All Posts By

Tatjana Zotovic

Customer Care

Great Customer Service as a Competitive Advantage

Customer service represents all intercommunication between the customer and the business that sells its product or services. Nowadays, when automated self-service systems manage a substantial part of customer care, speaking to a human being is crucial to most businesses, positively affecting their interactions with current and potential customers. Providing excellent customer…
Tatjana Zotovic
September 22, 2020
Outsourcing

Outsourcing In The New Normal?

It would be an understatement if we said that the year 2020 has been unkind to the world. The global occurrences caused by the pandemic of COVID19 have changed our daily lives. They have affected every single aspect of society, interactions, communication, and business.   The impact of Corona virus…
Tatjana Zotovic
August 24, 2020
Team Culture

Great Team Culture: Effective Strategy

Everyone who works in a company can understand that a good team culture is crucial for company success. If employees don’t have a similar attitude and behavior, everyone gets affected – the performance, the relationships, and ultimately, the business fails. If you are leading a young company with a team…
Tatjana Zotovic
July 31, 2020
Customer Care

Customer Care Outsourcing Done Right

Looking for the right way to provide your customers with the best possible service might include outsourcing. No matter which industry you’re in, all your customers need equal attention and dedication. Customer care service not an easy position to work in and it requires a lot of patience and time.…
Tatjana Zotovic
July 21, 2020
Outsourcing

How to Find The Right Outsourcing Company?

Outsourcing stands for hiring a party outside a company to perform different services. The company's staff usually performs those services in-house. Organizations traditionally pick this business method as the most cost-effective. Still, once they encounter the right outsourcing company, this business practice brings more.  Those keen on historical facts should know that…
Tatjana Zotovic
July 15, 2020
Close Menu