Since the start of our relationship with Cross Country Movers, at a time when their US-based team consisted of no more than 10 people; we have grown their offshore team to a group of 40.
Today, 4 of 5 managers in charge of running Cross Country Movers are in our offices, and the results of making this switch are almost too good to believe:
Cross Country Movers’ lead conversion rate increased from 17% to 25%, their overhead dropped by 52% per agent, on average; the liability that comes with having employees on payroll is pretty much gone, and their bottom line (Net profit) increased by 110%. You read that correctly – their net profit more than doubled.
With an invested sales manager that continues to build and develop a team to deliver superior results; a marketing manager that cut advertising expenses by 40% through constant evaluation and calculated placement of every penny from the marketing budget; an operations manager that streamlined every truck route to ensure maximum profitability with every mile traveled; and a customer care manager that kept their reputation at a 5-star level through this explosive growth, it’s not that difficult to believe that Cross Country Movers’ profitability actually DOUBLED through our relationship.
Given the fact that Cross Country Movers is Morph’s first ever client, we’re thrilled to be able to say that we repaid their trust in a small, ambitious Belgrade based company with results that greatly surpassed our initial projections.