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Customer Care

Customer Care

6 Ways to Improve Customer Service

Customer service represents a one-on-one interaction between a consumer and a representative. Most profitable companies understand the significance of providing exceptional customer service. Customers require support previously, throughout, and after purchasing a product or service. Polite and comprehensive interaction with a qualified customer service representative ensures the right way to…
Tatjana Zotovic
October 26, 2020
Customer Care

What Is E-commerce Customer Service?

E-commerce, otherwise known as electronic commerce, refers to the purchasing and selling of different products or services using the internet. This term is frequently used to refer to the sales of various goods online, but it can also represent any commercial transaction type conducted through the internet. Each time an…
Tatjana Zotovic
October 12, 2020
Customer Care

How to Increase Customer Lifetime Value (CLV)

Customer Lifetime Value (often referred to as CLV or CLTV) represents a fundamental metric used while making significant decisions concerning marketing, sales, product development, and customer support service. CLV is the value a customer provides to a business over the complete lifetime of a collaboration with a company. Having its…
Tatjana Zotovic
October 5, 2020
Customer Care

Great Customer Service as a Competitive Advantage

Customer service represents all intercommunication between the customer and the business that sells its product or services. Nowadays, when automated self-service systems manage a substantial part of customer care, speaking to a human being is crucial to most businesses, positively affecting their interactions with current and potential customers. Providing excellent customer…
Tatjana Zotovic
September 22, 2020
Customer Care

Customer Care Outsourcing Done Right

Looking for the right way to provide your customers with the best possible service might include outsourcing. No matter which industry you’re in, all your customers need equal attention and dedication. Customer care service not an easy position to work in and it requires a lot of patience and time.…
Tatjana Zotovic
July 21, 2020
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