Keep every link in your chain strong, from the moment your customers fill their carts, to the moment they receive their goods.
We’re here to help strengthen every part of your operation, working with your logistics team or 3PL to ensure a smooth process throughout.
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From the moment your design team starts working on a new line of products to the moment these products reach your customers’ doors, there’s a lot to structure, organize and monitor.
We’re there to handle the repetitive aspects of your business, so you can deal with what you surely enjoy most – thinking of new products to design and sell, stocking up on the best-sellers and watching it all come together seamlessly, through your offshore Ops team.
This is where your idea is conceptualized and your imagined product brought one step closer to reality. You and your design team put the new product on paper, the technical design team turns the mockups and vision into a blueprint, and production can begin. (If you’re a reseller, this step is executed elsewhere)
Once your technical design team has sent the instructions to production, containing specifics regarding sizes, materials used, quantities for production and everything in between, SKUs (stock keeping units) and purchase orders are created in your system; and the production process tracked until the goods are shipped to the fulfillment centers of your choice.
Once the goods are shipped in bulk to your fulfillment centers (3PLs), they are inspected, categorized and repackaged to be ready to ship to their final destination – your customers’ doorsteps.
If the shipment matches the packing list and the SKUs are confirmed, the products are activated on your website, and your customers are now able to place their orders. From there, the stock is monitored, and the products restocked as needed, effectively restarting the entire process from production to activation.
Throughout this process, we provide support to both your teams and your customers, through proactive followups, organizational work and communication with very cogwheel in this production and delivery chain.
This means your stock is constantly up to date, your organization knows what’s happening at all times, and your customers’ issues – if any – are handled promptly through our customer support services.
This means selecting carriers, negotiating shipping rates, tracking orders, and managing returns. The goal here is to ensure that orders are delivered on time and in good condition while also providing customers with real-time updates on the status of their shipments.
We track stock levels, manage reorder alerts and procedures, help predict inventory needs, and optimize inventory to ensure Your businesses always has the right products available when needed. Effective inventory management ensures that orders can be fulfilled smoothly, and that your storage expenses are kept in line with your needs.
Having a handle on returns, refunds, and exchanges makes the return process efficient and convenient for customers, which fosters customer loyalty and repeat buyers while also helping You manage Your inventory and finances effectively.
With all of the repetitive tasks being off your plate, and being handled precisely, efficiently and without fail, you’re free to do the things that inspired you to create and run an ecommerce business, without being bogged down by all of stuff you surely didn’t picture yourself doing when you started on this journey.
And that’s exactly what it’s all about for us as a BPO partner – enabling You to be at your best, and watching our joint efforts transform your business and the way you perceive it.
As the operational side of your business is reinforced by our ops teams, and your products are taken from idea to creation, and then to your customers’ doorsteps, our customer service and CX teams are ready to handle any issues, and to provide some TLC throughout the entire buyer journey.
