Excellent Customer Service as a Competitive Advantage

Customer Care Read 5 Min

Customer service represents all intercommunication between the customer and the business that sells its product or services. Nowadays, when automated self-service systems manage a substan...

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Sep 22

Best Country to Outsource To in 2020 – Serbia

Outsourcing Read 7 Min

Wondering how to lower your costs and to keep the quality of service high?

The land of Nikola Tesla, Novak Djokovic and famous scientists who shaped the world as we know it, including the institutions like NASA or projects like Apollo 13, is currently one of the...

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Sep 10
Salesman with a bicycle waving his teammates goodbye

Outsourcing In The New Normal?

Outsourcing Read 4 Min

The Impact of COVID-19 on the Hiring Process

It would be an understatement if we said that the year 2020 has been unkind to the world. The global occurrences caused by the pandemic of COVID19 have changed our daily lives, and have a...

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Aug 24
BPO agent with his dog, working on a laptop