Keep your digital storefront running like a well-oiled machine and looking spiffy.
We’re able to support you and your teams from design implementation, SKU management and web activation, all the way to website development, security and maintenance.
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After your warehouses are stocked with your product, it’s all about emptying it as quickly as possible. Oh the irony! Before you’re able to do that, there’s a myriad of little cogwheels that must be put in place. These work together to drive sales and bring your awesome products to your customers’ doorsteps.
It’s no secret that presentation moves mountains in the world of online retail. Starting with a website that is designed to look beautiful and structured to deliver an amazing buyer experience, going all the way down to polishing every product image and its description to speak to your audience.
Just as your digital storefront drives revenue and keeps customers coming back, the work that goes on behind the curtains is there to deliver on all those sweet promises. This starts by properly connecting your shop with the 3PLs and fulfillment centers that you use, keeping track of your stock through real-time updates and restocking as needed (and with comfortable lead time); and then keeping your customers updated throughout. We’re here to help with every link in this chain.
The work doesn’t stop there, though - your shop needs constant care and attention. From security updates and pluginmmanagement, through rolling out new features, and pages, and optimizing your entire website, all the way back to design and 3PL integrations again - the wheel keeps turning. Whether you’re on Shopify, WooCommerce, Big Commerce, or anywhere else, and wherever your site is built, backed up, and hosted - we’re a one-stop shop.
After your warehouses are stocked with your product, it’s all about emptying it as quickl ...
It’s no secret that presentation moves mountains in the world of online retail. Starting w ...
Just as your digital storefront drives revenue and keeps customers coming back, the work t ...
The work doesn’t stop there, though - your shop needs constant care and attention. From se ...
Chances are your digital infrastructure is built on one or more of these platforms, and we’ve learned the ins and outs of all of them – how to set them up, how to operate within all of them, and how to connect one to the other as needed.
We’re equipped to handle this process from conception to reality – from wireframing to product activation.We’re also happy to build on what you’ve set up so far, and to refine any of the elements that might be causing issues for your team or your buyers, and to turn your website into a beautiful, perfectly functioning digital storefront.
The process begins by wireframing, designing and developing your website, with your brand identity in mind through both the design and the content; while also following well established UI/UX principles to provide your users with the experience they deserve through their entire buying journey.
Once the website is built and you’re happy with the result, we get to work on connecting it with your shop. Whether it’s Shopify, WooCommerce, BigCommerce, or any other – we’d connect these two to work and communicate seamlessly with one another, build out your online inventory, and launch your new digital storefront quickly and precisely.
After everything is built out and ready to be unveiled to your customers, all that’s left is to ensure communication between your store and your 3PL of choice or, if your logistics are your own, connecting your shop to whichever platform you’re using to keep track of your supply & delivery chain logistics. With these three steps, we come full circle.
After coming full circle with the entire cycle set up and polished, and all the elements working together, we continuously maintain your online store through functional and security updates to make sure it keeps working as smoothly as it should.
On top of that, as design and UI/UX principles constantly change and shift, we’d get your digital assets aesthetically and functionally up to date at your request or our recommendation, just as we do so from the standpoint of development and security.
As an eCommerce entrepreneur, your passion is your most important job.
Thinking of new products, services, features and designs to roll out should be where most of your thinking time goes.
That can only be done if your ideas are made real by capable hands.
Now, we’d hate to be the ones to toot our own horn, but…
Let’s Meet
At last, your customers are filling their shopping carts through a beautiful and smooth buyer experience.
Once they check out, and start waiting for their orders to arrive, our operational support services come into play.
morph specializes in providing a range of services to eCommerce businesses, including Customer Service, Reputation Management, Shop Management and Operational Support; as well as specialized eCommerce roles in areas such as Marketing, Graphic Design, Web Design, Web Development, Project Management, Product Management etc.
At morph, we take great pride in our ability to hire and retain top talent, and in our ability to become a valuable asset to your brand. We take an unparalleled amount of ownership over each of our agents and our overall performance. We have never lost a client, and have kept our employee retention rate at 97% throughout the 10 years of our existence – and our online reputation across various platforms like Clutch, Gorgias, Google, Glassdoor etc. speaks for itself.
Lastly, we limit our portfolio to a maximum of 12 non-competing clients, in order to maintain and guarantee top-tier results and laser focus.
Our name – morph – stems from our ability to transform and be flexible. We’re able to accommodate clients who need us to provide expertise and manage their CX completely, just as well as the ones who’d like to have firm control over their CX and simply need a strong team to keep up with their CX executives and their vision. Dealer’s choice.
Our contracts are usually signed with a 1-year term, though our contractual clause allows our clients to cancel their contracts with a 30 day notice, without any penalties, and with no particular reason. We do our best to lock you in with the results we deliver, not with any fine prints or clauses in the agreement.
We are able to provide 24/7 coverage
Our pricing is all inclusive and flat, on a per-agent basis, and depending on a number of factors, falls anywhere between $2,300 and $2,500 for a full-time agent.
We require up to 3 weeks from the moment you decide to move forward until the moment our agents are ready for onboarding, which takes up to two more weeks, depending on your training and onboarding process. Being well positioned as an employer also means that we have a readily available talent pool, so the time it takes to start the onboarding process is usually shorter than the guarantee.
Aside from our online reputation across various platforms (With seriously vetted review processes), our clients are always open to a conversation with You, and to answering any questions you might have regarding our service, and their experience with morph.
