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Greetings from the realm of AI and the empire of humans, where the distinctions between the two are getting increasingly blurred by the day. Machines are about to outsmart humans in terms of intelligence and skills, and humans are losing in the revolution of AI.

Here’s another scenario with the same actors: we are entering a new era when AI and people will coexist and thrive peacefully.

Which one will it be?

In this blog, we’ll examine the various ways in which these two worlds interact and dive deep into the age-old lore of AI and humans.

However, before we delve further into the subject, allow us to put this to you: Have you ever thought about how much AI is already affecting your daily life? You probably use AI more frequently than you think, whether it be through your phone’s virtual AI support, or Spotify and Deezer’s recommendation engines. The issue of how humans should interact with technology is becoming more urgent as it develops. So continue reading if you want to learn more about the complex relationship between AI and humans.

Welcome to a New Era…

…Or, a not-so-new one. Since several decades ago, people have used AI in their daily lives. From the 1950s, when the area of AI research first got going, a wide range of systems and applications have incorporated AI. For instance, in the 1960s and 1970s, AI was utilized in expert systems, which were computer programs that could imitate the judgments of a human expert in a particular field.

Artificial intelligence (AI) was utilized in natural language processing and computer vision in the 1980s and 1990s to enable computers to comprehend and interpret human speech and visual data. AI has been used in a variety of applications in recent years, including virtual personal assistants, self-driving cars, and recommendation engines. It also became one of the first answers to how to prevent burnout by doing some tedious tasks that humans previously had to do.

Why Have People Become So Afraid of AI?

There are a number of causes behind some people’s fear of AI and humans clashing. One explanation is that people might be worried that AI would surpass human intelligence, which would result in a loss of control over the technology. This concern is frequently referred to as Collingridge’s control dilemma since it prompts concerns about how to make sure AI upholds human values and doesn’t damage people.

People may be terrified of AI because they fear losing their jobs as machines become more sophisticated and things like customer service automation become more present. Given that machines and computer programs can carry out numerous tasks that were previously done by humans, some people may be afraid that AI may lead to a large increase in unemployment. Sales mistakes might be avoided with AI, the responsibilities of a project manager can also become robotic, and bad customer experience might evaporate once machines take over the job.

The way AI is portrayed in popular cultures, such as in sci-fi movies and books, can further add to the dread of AI because it frequently appears as a potent and dangerous force that threatens humans. Even though we really like seeing how a human-looking robot takes revenge on humanity once it becomes self-conscious, we are also very afraid that it might happen. Stay away, Ex Machina.

scary evil black AI robot spider on a black background

Is this the AI you’re used to seeing in movies and video games?

Is there a Real Battle Between AI and Humans?

Have we made all of this up, or is the competition real? Well, of course it’s real. The purpose of AI is to develop machines that can carry out tasks that would typically require human intellect, like understanding natural language, identifying images, making snap decisions, and learning from data. The ultimate goal of AI research is to build machines that are capable of any cognitive task that a person is capable of.

Where’s the Competition?

Humans and AI are rivals in areas like the employment market, where AI is increasingly employed to automate tasks that humans formerly did. That solves the problem of underperforming sales reps, as well as bad interaction with customers. That alone can drastically change the conversion rate. AI is also being applied in other fields, like science and medicine, to improve human capacities and decision-making.

Comparing AI and Humans: Who Is More Intelligent?

It’s important to keep in mind that artificial intelligence is just a collection of technologies with a variety of possible applications. How AI is developed and used will affect humanity in different ways.

However, the answer to whether AI can do what humans cannot do is pretty simple – in some jobs, such as playing chess or analyzing vast amounts of data, AI can be more adept than humans. On the other hand, AI lacks general intelligence and is unable to perceive or comprehend the world in the same manner that humans do. The qualities of human intelligence that AI lacks include consciousness, creativity, and emotions. It can’t exactly help with scaling a support team, but it can definitely help with increasing customer success by taking care of all the mundane tasks.

Are We Simply Scared of the Unknown?

If you’re afraid when you hear about AI-powered CRM for startups or if someone mentions a machine that does online market research, then we have some bad news for you. You’re old, and you’re a chicken. Changes inevitably happen, and that’s a good thing. Riding the wave is what we should focus on instead of dwelling on how something is different than it used to be. Humans make AI for humans, and its purpose is to help us be more efficient in creative work by not wasting time on something that a computer can do faster.

Will AI Ever Be a Threat?

In spite of the fact that the worries people have about AI and humans may not be unwarranted, it is crucial that society carefully considers the consequences of AI as the field develops. However, it’s also crucial to keep in mind that AI has the potential to improve and benefit our lives significantly and that the risks associated with it may be reduced with the right regulation and supervision. AI can help you with many things – from learning how to start an eCommerce business, to scaling a support team or boosting teamwork.

The Importance of Human Empathy in AI Development

Understanding the role of human empathy in the creation of artificial intelligence is one of the most crucial steps. Without empathy, AI systems may not be able to comprehend human emotions and needs or respond to them correctly, which could make them less useful or even dangerous. It is critical to take into account how the technology will affect both individuals and society as a whole in order to develop AI that can properly coexist with people. Empathy is the only way to get a thorough understanding of human emotions, behavior, and social dynamics.

The ethical implications of AI must also be taken into account, and it is crucial to guarantee that the technology is created in a way that respects human rights and advances social good. In the end, developing AI systems that are truly helpful for humanity requires considering human empathy.

Human hands in black and white on a red background

Even with all the help from AI, human empathy is still very much necessary

We Asked Chat GPT Are Humans Irreplaceable When Compared to AI, so You Wouldn’t Have To

Just like after every clickbait title, the answer is rather predictable: depending on the particular activity or industry under consideration, AI might be able to complete some activities more quickly or precisely than humans, while human talents and abilities might be necessary for others. For instance, AI has been utilized to accurately perform jobs like speech and image recognition, data analysis, and decision-making.

The ability of AI to perform activities that require human creativity, emotion, and common sense is currently limited. In addition, many occupations necessitate human interaction, such as counseling, healthcare, and emotional support. Despite the fact that AI can assist and supplement human abilities, it is unlikely that it will ever totally replace human knowledge and empathy in many domains.

Humans Are Irreplaceable, and We Stand By It

AI is still a long way from replacing humans. It can bring you some generic and prompt customer service as a competitive advantage, but if you want a true, warm approach to your clients, you need a human being. However, there are ways to improve customer service, and it’s not by replacing a person with a machine — it’s more of a hybrid solution. A human using AI tools to finish a pile of boring tasks that need to be done is the king of this and every following year.

Need Humans to Help You Out With Your Business?

You’ve probably heard of the European market potential for contact center services. If your business is growing and you’re in need of customer support or an impeccable inbound sales team, we encourage you to contact us. We’re located in the best country to outsource to – Serbia, and we can provide you with dedicated and professional teams that will be ideal for your business. Cut short the long way of finding the right outsourcing company and experience all the benefits with a perfectly matched partner.