You know that song that goes: CEO, entrepreneur, born in 1964… You know that’s the guy who owns the company we’re about to talk about today. And now you’re going to sing the song for the rest of the day; […]
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E-commerce, otherwise known as electronic commerce, refers to the purchasing and selling of different products or services using the internet. This term is frequently used to refer to the sales of various goods online, but it can also represent any […]
Customer Lifetime Value (often referred to as CLV or CLTV) represents a fundamental metric used while making significant decisions concerning marketing, sales, product development, and customer support service. CLV is the value a customer provides to a business over the […]
Customer service represents all intercommunication between the customer and the business that sells its product or services. Nowadays, when automated self-service systems manage a substantial part of customer care, speaking to a human being is crucial to most businesses, positively affecting […]
It would be an understatement if we said that the year 2020 has been unkind to the world. The global occurrences caused by the pandemic of COVID19 have changed our daily lives. They have affected every single aspect of society, […]
Everyone who works in a company can understand that a good team culture is crucial for company success. If employees don’t have a similar attitude and behavior, everyone gets affected – the performance, the relationships, and ultimately, the business fails. […]
Looking for the right way to provide your customers with the best possible service might include outsourcing. No matter which industry you’re in, all your customers need equal attention and dedication. Customer care service not an easy position to work […]
Outsourcing stands for hiring a party outside a company to perform different services. The company’s staff usually performs those services in-house. Organizations traditionally pick this business method as the most cost-effective. Still, once they encounter the right outsourcing company, this business practice […]
