If you’re providing a service or selling a product, making sure your customers are happy is by far your most important task. If your customers are unhappy, your business fails – it’s as simple as that. Though there are businesses that survive by having single-purchase customers, only the businesses that put their focus on customer satisfaction can really grow and develop into trusted brands. Making sure you always have a friendly voice ready to pick up the phone, whether to address concerns or provide answers, brings you that much closer to a network of loyal, happy customers.
Every day at Merchant Chimp we experience possibly the best customer service of all time. From Luke and Michelle’s management staff creating tools and documents to help us stay organized for going above and beyond for Merchant Chimps clients to ensure they are completely satisfied. Morph has improved workflow for our staff and is always a pleasure to work with. We continue to be impressed daily by the staff, their professionalism, and dedication to every task.
From a shy start with a team of 4 salesmen to a team of 40 accross our entire company system - salesman to management, we’re now at a point where our team at morph has a say in all of our operational, or otherwise, business decisions. With 90% of our company staff being in Belgrade, it’s only natural.
Morph Networks has been transformative for our business over the last few years. They do more than back office management or outsourcing - they are a true partner that helps tailor fit a human capital strategy for your business. Using them is a no brainer.