You know that song that goes: CEO, entrepreneur, born in 1964… You know that’s the guy who owns the company we’re about to talk about today. And now you’re going to sing the song for the rest of the day; […]
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Because it is. And we need an optimized blog on this topic on our website. Jokes aside, customer support in e-commerce truly is crucial, and anyone who has ever shopped online knows what a relief it is to have someone […]
Some say that working as a customer care agent means you don’t like yourself very much. You choose to spend eight hours a day, five days a week, getting yelled at by frustrated customers and fixing somebody else’s mistakes. Even […]
We’re not a family, we’re a company. We don’t offer you a dynamic work environment but a very cool office with very cool folks. There’s no competitive work environment, only your colleagues with the same goal as you – to […]
Greetings from the realm of AI and the empire of humans, where the distinctions between the two are getting increasingly blurred by the day. Machines are about to outsmart humans in terms of intelligence and skills, and humans are losing […]
There’s a controversial topic of outsourcing for startups. Because of the nature of a business that’s still in diapers, giving authority to someone external doesn’t inspire confidence. On the other hand, startups demand a lot of work in a short […]
Companies look forward to hiring reps who can reach the ultimate goal easily. So, their main aim is to bring customers’ needs and the company’s desired solutions closer. But every now and then, a rep is bound to fail. And […]
When Run DMC said, “it’s tricky to rock a rhyme, to rock a rhyme that’s right on time,” he forgot to mention that B2B sales outsourcing can also be that. Tricky. But that’s why we’re here to tackle that topic. […]
What comes to mind when you hear BPO, Business Process Outsourcing, or Bad Practice Only? Negative stereotypes often tail BPO outsourcing companies, and we’re aware of that. They’re sometimes thought of as businesses that will lead a company to lose […]
Words that “the definition of insanity is doing the same thing over and over again and expecting a different result” are credited to the genius Albert Einstein. Even though there isn’t proof that he actually said that, the quote still […]
In today’s highly competitive market, customer experience is everything. It seems like any business venture can yield quick profit in the blink of an eye. In the long run, customer satisfaction will determine whether the business will stay afloat or sink […]
