Genuine care for your clients is a must, and with the right foundation it’s fairly simple to achieve.
But it takes precious time and lots of effort.
You could do it, of course...
Or you could let us handle it.
While you're growing your business, ensure your clients get the support they deserve. Improve efficiency without compromising quality, through a 'round-the-clock, proactive human touch.
Maintain a personal touch
Making sure you always have a friendly voice ready to pick up the phone brings you much closer to a network of loyal customers.
After all, as customers, we don’t expect a flawless experience 100% of the time. But we do expect support, and we do expect answers.
And we end up sticking with brands that make us feel appreciated. Simple as that.
Maintain a personal touch
Making sure you always have a friendly voice ready to pick up the phone brings you much closer to a network of loyal customers.
After all, as customers, we don’t expect a flawless experience 100% of the time. But we do expect support, and we do expect answers.
And we end up sticking with brands that make us feel appreciated. Simple as that.
Channel your brand values
When your customers’ experiences stay aligned with the values that your business is advocating, you’re on the fast track to success.
That begins with making sure that you’re there to support them through every step of their journey.
Or by making sure you’ve delegated this crucial task to a team that understands its significance.
Channel your brand values
When your customers’ experiences stay aligned with the values that your business is advocating, you’re on the fast track to success.
That begins with making sure that you’re there to support them through every step of their journey.
Or by making sure you’ve delegated this crucial task to a team that understands its significance.
Always be available
There aren’t many things that you’d want attributed to your brand more than availability and reliability.
But if your team has more work than they can handle, your clients are on hold, and that’s the last place you want them in.
No problem is as big as being left on hold once things get bumpy.
So let’s create a dedicated team to reinforce those pressure points and keep you available 24/7.
Always be available
There aren’t many things that you’d want attributed to your brand more than availability and reliability.
But if your team has more work than they can handle, your clients are on hold, and that’s the last place you want them in.
No problem is as big as being left on hold once things get bumpy.
So let’s create a dedicated team to reinforce those pressure points and keep you available 24/7.
Our road to a successful collaboration starts by getting to know you – your business, your goals, your values, your pain points, and the opportunities you’re looking to capitalize on. We ask strategic questions to fully understand your current challenges.
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2. Proposal
Based on the insights collected during the discovery call, we consult with our HR and recruitment teams, analyze the current status of our talent pool, and create a proposal that consolidates our offer.
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3. Alignment
Some clients prefer to have a call after they read through the proposal, just so that we can ensure we’re on the same page. This is where the scope of work gets precisely defined so we can address the staffing needs accordingly.
4
4. Contract
After we settle on the number of employees you’ll need, the type of team, their seniority, etc., it’s time to make it official. We sign all the paperwork that reflects everything we agreed upon in the previous phases.
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5. Kick Off
Your dedicated team is ready to start! We take care of payroll, management, employee development, administration, taxes, the legal stuff, and everything in between.
This was the result for some of our clients...
47%
lower sales staff costs
0
missed calls
51%
lower ticket escalation rate
31%
shorter ticket resolution time
98%
customer satisfaction rating
...which is why we know we can support your business.
Based on the scope of service and the level of expertise, we create flat, all inclusive monthly prices per agent.
Is there an hourly rate option?
We do not provide hourly pricing options. Since all our agents are fully dedicated, their full working hours (40hrs per week) are devoted to servicing a single client - you.
Is there a contractual commitment?
While we do put together a service agreement that outlines the terms and conditions of our working relationship, you are free to cancel the contract at any time, with a 30 day notice, as part of our quality guarantee.
How much can I save by outsourcing?
Depending on the company and the work dynamic, you can save anywhere between 30% and 80% of your overhead. Companies with shared agents tend to be on the cheaper side, while companies which provide dedicated agents, such as morph, are more about quality than maximizing overhead savings. Still, with us, you can expect to save anywhere from 30% to as much as 50%, depending on the role you’re looking to fill.
