Unresolved tickets and an unscaled e-commerce customer service team can put your company at risk.
Send those tickets our way and let us solve your clients' problems.
You might have too much on your plate, but let’s face it - your online customers couldn’t care less. They expect immediate attention.
Let’s give them what they expect.
Stay in the zone of creativity
You’ve launched an awesome product line, and you’ve got a few more lined up. You’re like king Midas - everything you touch turns to gold.
But that means your customer base is growing, and practical problems become too large to ignore.
Tackling them yourself takes you away from where you shine. Instead of allowing that to happen, delegate and Outsource the dull stuff to us.
Stay in the zone of creativity
You’ve launched an awesome product line, and you’ve got a few more lined up. You’re like king Midas - everything you touch turns to gold.
But that means your customer base is growing, and practical problems become too large to ignore.
Tackling them yourself takes you away from where you shine. Instead of allowing that to happen, delegate and Outsource the dull stuff to us.
Get more than what’s expected
If you lack experience with the customer support aspect of eCommerce, you’ll want your external partner to have plenty of it. But more importantly, you’ll want them to use all of the experience at their disposal.
We work as a long-term strategic partner, invested in what you do and caring for your end customers.
We believe that seeing your clients as our own is the only way to provide real value as an outsourcing partner.
Get more than what’s expected
If you lack experience with the customer support aspect of eCommerce, you’ll want your external partner to have plenty of it. But more importantly, you’ll want them to use all of the experience at their disposal.
We work as a long-term strategic partner, invested in what you do and caring for your end customers.
We believe that seeing your clients as our own is the only way to provide real value as an outsourcing partner.
Be there for everyone
If you’re running an international shopping business, your customer base is international; which means business never sleeps. Even if you’re selling locally, being available throughout the entire day is a smart move to make.
Well, we cover all time zones.
All the days. All the hours. All of the time.
That way, your core team can catch some shut-eye even if your customers never do.
Be there for everyone
If you’re running an international shopping business, your customer base is international; which means business never sleeps. Even if you’re selling locally, being available throughout the entire day is a smart move to make.
Well, we cover all time zones.
All the days. All the hours. All of the time.
That way, your core team can catch some shut-eye even if your customers never do.
Wanna turn your one-time buyers into loyal, lifetime customers?
Our road to a successful collaboration starts by getting to know you – your business, your goals, your values, your pain points, and the opportunities you’re looking to capitalize on. We ask strategic questions to fully understand your current challenges.
2
2. Proposal
Based on the insights collected during the discovery call, we consult with our HR and recruitment teams, analyze the current status of our talent pool, and create a proposal that consolidates our offer.
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3. Alignment
Some clients prefer to have a call after they read through the proposal, just so that we can ensure we’re on the same page. This is where the scope of work gets precisely defined so we can address the staffing needs accordingly.
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4. Contract
After we settle on the number of employees you’ll need, the type of team, their seniority, etc., it’s time to make it official. We sign all the paperwork that reflects everything we agreed upon in the previous phases.
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5. Kick Off
Your dedicated team is ready to start! We take care of payroll, management, employee development, administration, taxes, the legal stuff, and everything in between.
This was the result for some of our clients...
47%
lower sales staff costs
0
missed calls
51%
lower ticket escalation rate
31%
shorter ticket resolution time
98%
customer satisfaction rating
...which is why we know we can support your business.
Based on the scope of service and the level of expertise, we create flat, all inclusive monthly prices per agent.
Is there an hourly rate option?
We do not provide hourly pricing options. Since all our agents are fully dedicated, their full working hours (40hrs per week) are devoted to servicing a single client - you.
Is there a contractual commitment?
While we do put together a service agreement that outlines the terms and conditions of our working relationship, you are free to cancel the contract at any time, with a 30 day notice, as part of our quality guarantee.
How much can I save by outsourcing?
Depending on the company and the work dynamic, you can save anywhere between 30% and 80% of your overhead. Companies with shared agents tend to be on the cheaper side, while companies which provide dedicated agents, such as morph, are more about quality than maximizing overhead savings. Still, with us, you can expect to save anywhere from 30% to as much as 50%, depending on the role you’re looking to fill.
