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Customer Care

6 Ways to Improve Customer Service

Customer service represents a one-on-one interaction between a consumer and a representative. Most profitable companies understand the significance of providing exceptional customer service. Customers require support previously, throughout, and after purchasing a product or service. Polite and comprehensive interaction with a qualified customer service representative ensures the right way to…
Tatjana Zotovic
October 26, 2020
Outsourcing

How Outsourcing Influences the Employee Churn Rate

The churn rate calculates the number of people leaving an organization over a particularized period. This term can be applied in many contexts, including business, HR, and Information Technology. Churn rate is an essential factor in outsourcing. Now, let's see how to leverage outsourcing and lower the employee turnover rate.…
Tatjana Zotovic
October 19, 2020
Customer Care

What Is E-commerce Customer Service?

E-commerce, otherwise known as electronic commerce, refers to the purchasing and selling of different products or services using the internet. This term is frequently used to refer to the sales of various goods online, but it can also represent any commercial transaction type conducted through the internet. Each time an…
Tatjana Zotovic
October 12, 2020
Customer Care

How to Increase Customer Lifetime Value (CLV)

Customer Lifetime Value (often referred to as CLV or CLTV) represents a fundamental metric used while making significant decisions concerning marketing, sales, product development, and customer support service. CLV is the value a customer provides to a business over the complete lifetime of a collaboration with a company. Having its…
Tatjana Zotovic
October 5, 2020
Customer Care

Great Customer Service as a Competitive Advantage

Customer service represents all intercommunication between the customer and the business that sells its product or services. Nowadays, when automated self-service systems manage a substantial part of customer care, speaking to a human being is crucial to most businesses, positively affecting their interactions with current and potential customers. Providing excellent customer…
Tatjana Zotovic
September 22, 2020
Outsourcing

Outsourcing In The New Normal?

It would be an understatement if we said that the year 2020 has been unkind to the world. The global occurrences caused by the pandemic of COVID19 have changed our daily lives. They have affected every single aspect of society, interactions, communication, and business.   The impact of Corona virus…
Tatjana Zotovic
August 24, 2020
Team Culture

Great Team Culture: Effective Strategy

Everyone who works in a company can understand that a good team culture is crucial for company success. If employees don’t have a similar attitude and behavior, everyone gets affected – the performance, the relationships, and ultimately, the business fails. If you are leading a young company with a team…
Tatjana Zotovic
July 31, 2020

 

 

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