Customer Care Archives

Customer Care Support

Why is Customer Support in E-commerce Crucial for Your Business’s Survival

Because it is. And we need an optimized blog on this topic on our website. Jokes aside, customer support in e-commerce truly is crucial, and anyone who has ever shopped online knows what a relief it is to have someone who can assist you, reach out with info on your…

Jelena DjordjevicApril 13, 2023

Customer Care Outsourcing

How Customer Care Outsourcing Can Help You Build a Loyal Customer Base

Some say that working as a customer care agent means you don’t like yourself very much. You choose to spend eight hours a day, five days a week, getting yelled at by frustrated customers and fixing somebody else’s mistakes. Even though this job description isn’t that far from the truth,…

Jelena DjordjevicApril 6, 2023

Customer Care Sales Support

Customer Service Automation: Pros & Cons of Automated Customer Service

In today's highly competitive market, customer experience is everything. It seems like any business venture can yield quick profit in the blink of an eye. In the long run, customer satisfaction will determine whether the business will stay afloat or sink like a stone. That's where customer service automation comes into…

Tatjana ZotovicAugust 11, 2022

Customer Care Sales

5 Best Tips for Recovering from a Bad Customer Experience

Each business does its best to attract and keep customers. And they all use multiple tools, perks, and methods to get the results they want. But still, there’s no way to create a fail-proof plan that will work like a charm for all customers (and in every single situation). The…

Tatjana ZotovicMarch 14, 2022

Customer Care Support

Best tips on how to handle customer complaints

Did you ever get a negative review from someone you’ve been doing business with? You probably did. Most businesses have faced a bit of backlash through their journeys and interactions. But many customers still chose to stick around. How so? Well, it’s simple. If you learn how to handle customer…

Tatjana ZotovicFebruary 7, 2022

Customer Care Sales

What are some hot innovation trends in eCommerce?

If there’s something that’s been becoming increasingly widespread - it’s undoubtedly the online shopping phenomenon! E-stores have been collecting superb reviews & reaching whopping figures because of their simplicity, transparency, and fair prices. But, do you know about the importance of hot innovation trends in eCommerce? Trust us - you…

Tatjana ZotovicDecember 27, 2021

Customer Care Sales

Your Guide on How to Start an Ecommerce Business Easily

Buying and selling a variety of products or services through the internet has never been more popular. And it is no wonder everyone wants to learn more about this phenomenon. These purchases and transactions are safe, comfortable, and time-saving. So, if you’re one of those who want to know how…

Tatjana ZotovicJune 21, 2021

Customer Care Sales

All You Need to Know About the Best CRM for Startups

Each business owner would love to see their firm grow and thrive. And to do so, they must take care of certain processes, collaborate with the right people, and select the most fitting tools. So, if your company is quite small but plan to expand its horizons, learning about the…

Tatjana ZotovicJune 17, 2021

Customer Care Sales

Customer Journey Mapping – The Buyer’s Path in a Digital World

Every single customer has a unique aim, perception of your business and could react differently to the processes and methods they’d encounter. Approaching them rightly and understanding their true needs seems complicated. Luckily, there are ways to simplify it. The term customer journey mapping tells a story of every interaction…

Tatjana ZotovicMay 3, 2021

Customer Care Outsourcing

Building and Scaling a Support Team: The Ultimate List of Tricks You Must Learn

Every business owner aims toward organic growth. Seeing a firm expanding and moving forward is far more than just gratifying. But it brings multiple challenges as well. In order to grow and see positive results fairly quickly, a business needs to scale properly. Scaling a support team is an inside job…

Tatjana ZotovicApril 19, 2021

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Customer Care

Why is Customer Support in E-commerce Crucial for Your Business’s Survival

How Customer Care Outsourcing Can Help You Build a Loyal Customer Base

Customer Service Automation: Pros & Cons of Automated Customer Service

5 Best Tips for Recovering from a Bad Customer Experience

Best tips on how to handle customer complaints

What are some hot innovation trends in eCommerce?

Your Guide on How to Start an Ecommerce Business Easily

All You Need to Know About the Best CRM for Startups

Customer Journey Mapping – The Buyer’s Path in a Digital World

Building and Scaling a Support Team: The Ultimate List of Tricks You Must Learn

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