The meeting with your sales team is over. Once again, you missed on your targets. What else can you try to help your sales be more effective and close more deals? Inside sales outsourcing has become popular with US-based companies. Each year, more businesses outsource outside of their country, hoping to increase their sales % by bringing in external experts.
Can it be done?
In general, outsourcing is a massive industry, growing over 4% each year with the global value of $92.5 million. There are a large number of outsourcing companies, some more capable than others. It’s up to you to partner with one outsourcing company that will take over your sales and bring cash to you!
Here’s what you should know when you outsource sales!
What Are Inside Sales?
Inside sales is the entire process of sales, that includes aspects such as lead generation, cold calling, prospecting, setting appointments, sales pitching, closing deals, nurturing and follow ups and upselling and cross selling.
Also, every company that sells products or services has this organized differently. This includes different sales strategies and therefore different prospecting techniques and approaches to sales.
For example, moving companies from the US, some of which we work with are set up to receive calls. So, our agents are the ones who get the calls from clients, but from that moment on, we offer them the services, close deals, follow up, etc.
The similar systems are set for e-commerce businesses. Except that in e-commerce, you’re selling products and not services and therefore, new opportunities open up on how to market your products and who to market it to.
This is all one conundrum that we can get into, but at this point, you need to know your sales process well in order to determine what to outsource!
Why Outsource Inside Sales?
Now, the question that comes very often is why to outsource sales at all? Isn’t it better to have an in-house sales team who will be familiar with your company, but also your company values, branding and the message you want to convey?
Inside sales outsourcing can be super-beneficial for the company. And we’ll talk about all the benefits of outsourcing sales in a moment. But the main reason you want to outsource sales is because it’s a whole lot of work. You don’t want to take the responsibility of selling to perfection and then failing to reach goals.
Outsourcing sales means that you partner up with experienced outsourcing companies and work with them during the onboarding process so that they can understand your business and help you out!
Organizing Inside Sales Team Brings Results But It is Time Consuming
Choosing the Right Leader
Selecting the right leader for your inside sales team is pivotal. This initial step involves identifying an individual with a strong track record in sales leadership and a deep understanding of your industry.
If you go wrong here, you’ll have an unmotivated sales team, unwilling to do more than a minimum to earn their desired salaries.
Not to mention, the process of recruiting and finding the right candidate is burdensome and that alone can span for months. Even after you find the right team leader, you’re not sure how the team will respond to the changes they will bring to the table and if they will blend in the company culture.
Finding the Right People
The process of assembling the inside sales team involves finding individuals who not only possess the necessary sales skills but also align with your company culture. Here, also, you need to advertise job openings, review resumes, conduct interviews, and complete the onboarding process for selected candidates.
Your sales team members will come and go. Some will look for better opportunities, the others will simply quit maybe because this is their temporary solution or aren’t able to meet the quota.
Even if you provide them with top working conditions, you need to keep up with trends of organizing remote teams, offering flexible work hours as a large number of candidates start putting more value on work-life balance.
Training and Development
Training and development represent a significant investment of time. New team members require comprehensive training to acquaint them with your products, services, sales processes, and tools. This phase can span anywhere from 6 to 12 weeks, ensuring that team members are well-equipped to effectively engage with prospects and clients.
This alone is an ongoing process, as you bring in new people and your company starts to grow. Over time, you will optimize your training phase and make it shorter and more efficient, but you always need people who will devote their time to new hires.
These are usually experienced sellers who take on an extra challenge. This way, your sellers aren’t selling but educating new team members which isn’t ideal.
Waiting for Results
After the training phase, the inside sales team begins actively engaging with leads and prospects. However, the sales cycle is not instantaneous; it can take anywhere from 12 to 24 weeks (or even longer) to start seeing substantial results.
This is because building relationships, nurturing leads, and converting prospects into customers often require time and consistent effort.
Not everyone will start earning you money immediately. For some people with experience, sales become more natural, while the others may struggle.
With outsourcing, you don’t have any of that! You can skip all of these steps and outsource inside sales to an experienced team of sellers.
“Where can I find such a team?”
“Haven’t you heard of morph?”
Benefits of Inside Sales Outsourcing (to Morph)
Morph Networks is an outsourcing company with over seven years in businesses. The benefits of outsourcing are pretty clear. But how are we different from other outsourcing partners that offer their services to US businesses?
Access to Specialized Expertise
At Morph, we have sales agents who have been with us since the beginning. They are skilled sales professionals who have honed their expertise across various industries and markets. Such specialized expertise offers a fresh perspective on sales strategies and techniques that have proven successful across different contexts.
By leveraging our insights, your business gains access to refined sales approaches, innovative methodologies, and a deep understanding of the challenges and opportunities within your target markets. This knowledge infusion can lead to more effective sales strategies and ultimately drive improved results.
As for the sales strategies themselves, you call the shots, but we’re not afraid to chip in with suggestions to help you come up with the best sales strategy that brings results. We have tried and tested systems that we can adjust to your company and we’ll work on this and perfect it throughout the process.
Recruiting, training, and retaining an in-house sales team can lead to substantial costs. We’ve already mentioned steep prices that are required in this area. Outsourcing offers a cost-efficient alternative by allowing you to pay for the specific sales services you require.
This eliminates the need to invest in salaries, benefits, office space, and equipment for an entire in-house team. Instead, you allocate your budget towards our services, which can result in significant cost savings.
This financial flexibility enables you to direct resources toward other critical areas of your business, such as product development, marketing, and innovation.
How Much Do Our Services Cost?
This depends greatly on what you are looking to outsource. Which part of inside sales do you need help with? We encourage you to send us an email to see how we can assist you. We can provide you a proposal after a free consultation call and offer the price range of our services tailored to you.
Scalability and Flexibility
One of the key advantages of outsourcing inside sales is the ability to scale your sales efforts quickly and efficiently. We can adjust our teams according to your sales needs. This is especially valuable during periods of high demand, such as peak sales seasons or when launching new products or entering new markets.
Instead of investing time and resources in recruiting, hiring, and training new in-house sales staff, you can rely on your outsourcing partner to swiftly adjust their team size to meet the demand. This agility allows you to seize opportunities and navigate market changes without being encumbered by internal staffing challenges.
We are working for several moving clients from the United States and we experience this every year. The demand in the summer is through the roof while it gets quiet in the winter. It gives our team the chance to cool off and prepare for the peak period, but also we allocate our sales teams to different projects.
Faster Time to Market
Launching new products or services requires a swift and effective sales effort to capitalize on market opportunities. Outsourcing inside sales can significantly expedite your time to market.
Our established outsourced teams are well-versed in the sales process, allowing us to quickly engage with potential customers, communicate value propositions, and initiate the sales cycle. With our expertise, we can efficiently navigate the sales pipeline, from lead generation to closing deals.
This rapid deployment enables your business to capitalize on market trends and emerging opportunities without the delays associated with building an in-house sales team from scratch.
Focus on Results
Outsourced sales teams are intrinsically motivated to generate results. Our primary objective is to drive sales and contribute to your business’s revenue targets. This alignment of goals ensures that our outsourced team is highly focused on achieving tangible outcomes.
The performance-based nature of outsourcing agreements further reinforces this drive for results – but let’s discuss this when the time comes.
This commitment to achieving sales milestones and revenue goals aligns seamlessly with your business’s objectives, creating a symbiotic relationship where the outsourced team’s success directly translates into your business’s success. The mutual focus on results can invigorate your sales efforts and contribute to sustained growth.
3 Common Questions Companies Have Before They Outsource Sales
What is Your Communication and Reporting Process?
Communication and reporting processes are agreed upon before signing a deal. We value regular check-ins and updates to keep you informed with everything that’s been going on. You’ll never receive faulty reports. Our reporting process includes detailed metrics on lead generation, conversion rates, and other relevant KPIs.
How Will You Tailor Your Approach to Our Industry and Needs?
We understand that each industry and business has unique requirements. Our team at Morph Networks is experienced in adapting our strategies to suit your industry’s nuances and your specific needs. We’ll organize one or more meetings and keep you involved during the onboarding process to ensure everything goes smoothly and we have everything necessary to start working.
Can You Provide References?
Absolutely, we can provide you with references from our satisfied clients who have benefited from our sales outsourcing services. We are working with several moving and e-commerce clients at the moment and we’ll be glad to share what we can with you.
DON’T Outsource Your Inside Sales to Us
How many times have you made an important business decision after reading a blog? That’s right.
At Morph, we’re taking outsourcing seriously and we want you to be 100% secure in your decision. So, all we want you to do now is take the next step. And that is to send us a message and brief us about the challenges you are facing.
Later on, we’ll schedule a call to talk about this in more detail and provide you with a plan of action – no strings attached.
What can you lose?