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customer care

Customer Care

Essential Customer Service Skills for Every Employee [Full List]

Excellent customer service is vital for every business nowadays. It represents all communication and each touchpoint your company has with its current and potential customers. Having a skillful and efficient customer service team strengthens your brand, encourages customer loyalty, and forms firm bonds. This increases customer lifetime value, and ultimately…
Tatjana Zotovic
January 4, 2021
Customer Care

6 Ways to Improve Customer Service

Customer service represents a one-on-one interaction between a consumer and a representative. Most profitable companies understand the significance of providing exceptional customer service. Customers require support previously, throughout, and after purchasing a product or service. Polite and comprehensive interaction with a qualified customer service representative ensures the right way to…
Tatjana Zotovic
October 26, 2020
Customer Care

How to Increase Customer Lifetime Value (CLV)

Customer Lifetime Value (often referred to as CLV or CLTV) represents a fundamental metric used while making significant decisions concerning marketing, sales, product development, and customer support service. CLV is the value a customer provides to a business over the complete lifetime of a collaboration with a company. Having its…
Tatjana Zotovic
October 5, 2020
Customer Care

Customer Care Outsourcing Done Right

Looking for the right way to provide your customers with the best possible service might include outsourcing. No matter which industry you’re in, all your customers need equal attention and dedication. Customer care service not an easy position to work in and it requires a lot of patience and time.…
Tatjana Zotovic
July 21, 2020
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