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Tatjana Zotovic

Sales

How Do You Choose The Right eCommerce Model?

The shift from offline retail to online eCommerce is an unstoppable trend. eCommerce “happened” over two decades ago. And its relevance never decreased, on the contrary. More and more people are looking for ways to start their eCommerce businesses. One of the first questions they should ask is How to…
Tatjana Zotovic
February 15, 2021
Customer CareSales

5 Types of Customers and How to Adjust to Them

Every customer is different. They all have specific needs, goals, aspirations, time, and budget at their disposal. Hence, there’s no singular accurate way to approach a customer. However, there are a few universal tips and tricks you should keep in mind. Still, first thing’s first - you must be aware…
Tatjana Zotovic
February 8, 2021
Sales

Pros and Cons of eCommerce: The Ultimate List

Regardless of all advantages and disadvantages of eCommerce, the numbers are in favor of this business type. The statistics suggest that there are between 12 million and 24 million eCommerce websites in the world. And the thing is - these numbers are on the rise. So, before drawing any conclusions,…
Tatjana Zotovic
January 25, 2021
Outsourcing

Business Scaling and Growth: The Key Difference

Scaling and growth are two widely used terms in entrepreneurship. They both represent hot topics and stand for desirable business outcomes. However, there is a fundamental difference between scaling and growth. People frequently treat them as synonyms for expansion and prosperity. If a business is getting bigger and making more…
Tatjana Zotovic
January 18, 2021
Customer Care

The Future of eCommerce

We all know it - the global market is unstoppably evolving. With the endless technical discoveries and perpetual innovations, all things online, including shopping trends, have become our norm. eCommerce is now a standard and the most efficient sales model for many. It has numerous perks, becoming increasingly favored among…
Tatjana Zotovic
January 11, 2021
Customer Care

Essential Customer Service Skills for Every Employee [Full List]

Excellent customer service is vital for every business nowadays. It represents all communication and each touchpoint your company has with its current and potential customers. Having a skillful and efficient customer service team strengthens your brand, encourages customer loyalty, and forms firm bonds. This increases customer lifetime value, and ultimately…
Tatjana Zotovic
January 4, 2021
Outsourcing

A Guide to eCommerce Outsourcing

Running an eCommerce business successfully is not an easy task. There are many perspectives and segments to deal with, such as the products you're selling and their quality, excellent service, marketing strategies, brand development, coverage, etc. Planning and executing every duty in-house is often unachievable. eCommerce businesses frequently turn to…
Tatjana Zotovic
December 28, 2020
Outsourcing

Outsourcing Trends for 2021

Outsourcing was initially accepted as a business tactic in the late 1980s and came to be an essential component of business development during the 1990s. Outsourcing represents a widespread business practice of hiring a third-party team or company to perform services traditionally executed in-house. Companies usually undertake this practice as…
Tatjana Zotovic
December 14, 2020
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