Tatjana Zotovic

Customer Care Sales

Customer Journey Mapping – The Buyer’s Path in a Digital World

Every single customer has a unique aim, perception of your business and could react differently to the processes and methods they’d encounter. Approaching them rightly and understanding their true needs seems complicated. Luckily, there are ways to simplify it. The term customer journey mapping tells a story of every interaction…

Tatjana ZotovicMay 3, 2021

Outsourcing Team Culture

Shire vs. Harad: Tolkien’s Brilliant Lessons on Outsourcing

Did you ever stop to think that your business matters can be closely tied to one of the best books ever written? Any Lord of the Rings fan can testify to spotting fragments of this fantastic story worldwide. And the world of entrepreneurship is not that different. Although Tolkien’s masterpiece…

Tatjana ZotovicApril 29, 2021

Customer Care Outsourcing

Building and Scaling a Support Team: The Ultimate List of Tricks You Must Learn

Every business owner aims toward organic growth. Seeing a firm expanding and moving forward is far more than just gratifying. But it brings multiple challenges as well. In order to grow and see positive results fairly quickly, a business needs to scale properly. Scaling a support team is an inside job…

Tatjana ZotovicApril 19, 2021

Outsourcing

Clutch has Recognized Morph as a Leading BPO Company

Outsourcing has been a largely used business practice for several years now. Both well-established businesses and startups around the globe have been reaching out to reputable third-party teams to request their services. However, the game has changed. Nowadays, outsourcing is far more than just delegating specific tasks and functions. It…

Tatjana ZotovicApril 2, 2021

Team Culture

What Makes Tony Soprano The Ultimate Master of Delegation?

The year 1999 was pretty eventful in the US. From a massive snowstorm that has hit Milwaukee and Chicago, through Disney’s rebranding strategy and California’s very own Legoland - it seems like the 90s were determined to go out with a bang. But here’s one crucial person who marked this…

Tatjana ZotovicMarch 29, 2021

Team Culture

Remote Work as the New Norm

Remote work is an increasingly widespread employment type that enables professionals to work outside of a traditional office setting. Working remotely is the concept that some jobs do not need to be done in a specific place to be successfully performed and to drive desired results. Remote work always represented…

Tatjana ZotovicMarch 22, 2021

Outsourcing

The Future Of Outsourcing

Outsourcing has evolved and became more patterned and regulated. All processes have become more people-driven than price-driven. These alterations have leveled the playing field and ensured that there’s much to look forward to regarding the future of outsourcing. It has, beyond any doubt, transformed the way businesses worldwide operate. And…

Tatjana ZotovicMarch 15, 2021

Customer Care Sales

7 Superbly Efficient Ways to Attract Returning Customers

When you think about your business and its future, you must think - who are your best customers? Undoubtedly, the answer points back up at the loyal ones. So, in order to succeed, you must find ways to attract returning customers. Don’t get the wrong idea; acquiring new ones is…

Tatjana ZotovicMarch 8, 2021

Customer Care Sales

5 Tips on How to Increase Your Conversion Rate [2021]

Increased website traffic often boosts your sales conversion rate. Still, in some cases, more visitors don’t imply growth in incomes, customers, or subscribers. For this reason, your business needs more efficient tactics to move forward. Progressing and rising profits require mastering the best tricks to increase the conversion rate. Conversion…

Tatjana ZotovicMarch 2, 2021

Sales

Types of eCommerce Business Models & How to Determine Which One Suits You

There are several types of eCommerce business models, and they are prospering. Online retail sales proceed to grow year after year. Still, not every eCommerce business model is equally suitable for your company. Even though the traditional types of eCommerce businesses still have numerous perks, the customers' needs uninterruptedly evolve.…

Tatjana ZotovicFebruary 22, 2021

Customer Journey Mapping – The Buyer’s Path in a Digital World

Shire vs. Harad: Tolkien’s Brilliant Lessons on Outsourcing

Building and Scaling a Support Team: The Ultimate List of Tricks You Must Learn

Clutch has Recognized Morph as a Leading BPO Company

What Makes Tony Soprano The Ultimate Master of Delegation?

Remote Work as the New Norm

The Future Of Outsourcing

7 Superbly Efficient Ways to Attract Returning Customers

5 Tips on How to Increase Your Conversion Rate [2021]

Types of eCommerce Business Models & How to Determine Which One Suits You

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