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customer service

Customer CareSales

5 Tips on How to Increase Your Conversion Rate [2021]

Increased website traffic often boosts your sales conversion rate. Still, in some cases, more visitors don’t imply growth in incomes, customers, or subscribers. For this reason, your business needs more efficient tactics to move forward. Progressing and rising profits require mastering the best tricks to increase the conversion rate.  Conversion…
Tatjana Zotovic
March 2, 2021
Customer Care

Essential Customer Service Skills for Every Employee [Full List]

Excellent customer service is vital for every business nowadays. It represents all communication and each touchpoint your company has with its current and potential customers. Having a skillful and efficient customer service team strengthens your brand, encourages customer loyalty, and forms firm bonds. This increases customer lifetime value, and ultimately…
Tatjana Zotovic
January 4, 2021
Customer Care

8 Reasons to Outsource Customer Service

Customer service involves taking good care of interactions between consumers and representatives. The majority of companies these days recognize the value of outstanding customer service. They are aware that customers often need support throughout the entire process of purchasing a product or service, so they often choose to outsource customer…
Tatjana Zotovic
November 30, 2020
Customer Care

AI Support or Human Support: A Head-to-head Comparison

Providing superior customer experience is paramount for every e-commerce business. Electronic commerce nowadays represents a prominent business model that enables individuals and companies to purchase online. Jump starting an e-commerce business begins with choosing an adequate platform, and the next steps include the installment of a payment system, the usage…
Tatjana Zotovic
November 9, 2020
Customer Care

6 Ways to Improve Customer Service

Customer service represents a one-on-one interaction between a consumer and a representative. Most profitable companies understand the significance of providing exceptional customer service. Customers require support previously, throughout, and after purchasing a product or service. Polite and comprehensive interaction with a qualified customer service representative ensures the right way to…
Tatjana Zotovic
October 26, 2020
Customer Care

What Is E-commerce Customer Service?

E-commerce, otherwise known as electronic commerce, refers to the purchasing and selling of different products or services using the internet. This term is frequently used to refer to the sales of various goods online, but it can also represent any commercial transaction type conducted through the internet. Each time an…
Tatjana Zotovic
October 12, 2020
Customer Care

How to Increase Customer Lifetime Value (CLV)

Customer Lifetime Value (often referred to as CLV or CLTV) represents a fundamental metric used while making significant decisions concerning marketing, sales, product development, and customer support service. CLV is the value a customer provides to a business over the complete lifetime of a collaboration with a company. Having its…
Tatjana Zotovic
October 5, 2020
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