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How to Set Up A Profitable Ecommerce Call Center 

Setting up a profitable ecommerce call center may seem like a mission impossible. Wait, can call centers be profitable? Of course, you improve customer service, but what about all the people you must hire and the infrastructure this requires? Setting up an ecommerce call center that brings a profit is…
Petar Mitrovic
September 21, 2023
Customer CareSales

5 Tips on How to Increase Your Conversion Rate [2021]

Increased website traffic often boosts your sales conversion rate. Still, in some cases, more visitors don’t imply growth in incomes, customers, or subscribers. For this reason, your business needs more efficient tactics to move forward. Progressing and rising profits require mastering the best tricks to increase the conversion rate.  Conversion…
Tatjana Zotovic
March 2, 2021
Customer Care

AI Support or Human Support: A Head-to-head Comparison

Providing superior customer experience is paramount for every e-commerce business. Electronic commerce nowadays represents a prominent business model that enables individuals and companies to purchase online. Jump starting an e-commerce business begins with choosing an adequate platform, and the next steps include the installment of a payment system, the usage…
Tatjana Zotovic
November 9, 2020