benefits of outsourcing Archives

Business Scaling and Growth: The Key Difference

Scaling and growth are two widely used terms in entrepreneurship. They both represent hot topics and stand for desirable business outcomes. However, there is a fundamental difference between scaling and growth. People frequently treat them as synonyms for expansion and prosperity. If a business is getting bigger and making more…

Tatjana ZotovicJanuary 18, 2021

Outsourcing

A Guide to eCommerce Outsourcing

Running an eCommerce business successfully is not an easy task. There are many perspectives and segments to deal with, such as the products you're selling and their quality, excellent service, marketing strategies, brand development, coverage, etc. Planning and executing every duty in-house is often unachievable. eCommerce businesses frequently turn to…

Tatjana ZotovicDecember 28, 2020

Outsourcing

How is Outsourcing Evolving?

Outsourcing is evolving while always staying a hot topic. Although there are some doubts, concerns, and diverse opinions on the pros and cons of outsourcing, its influence, and popularity are undeniable. Considered a business practice that primarily lowers costs and helps organizations scale more successfully, outsourcing established its dominance in…

Tatjana ZotovicDecember 7, 2020

Customer Care

8 Reasons to Outsource Customer Service

Customer service involves taking good care of interactions between consumers and representatives. The majority of companies these days recognize the value of outstanding customer service. They are aware that customers often need support throughout the entire process of purchasing a product or service, so they often choose to outsource customer…

Tatjana ZotovicNovember 30, 2020

Customer Care

In-House VS Outsourcing

In-House VS Outsourcing The most simple definition of eCommerce says that it refers to the purchasing and selling of products or services through the internet. The fulfillment of these actions includes the transfer of finances and data. eCommerce makes products more accessible. It represents a straightforward sales process, beneficial for…

Tatjana ZotovicNovember 16, 2020

Customer Care

6 Ways to Improve Customer Service

Customer service represents a one-on-one interaction between a consumer and a representative. Most profitable companies understand the significance of providing exceptional customer service. Customers require support previously, throughout, and after purchasing a product or service. Polite and comprehensive interaction with a qualified customer service representative ensures the right way to…

Tatjana ZotovicOctober 26, 2020

Outsourcing

How Outsourcing Influences the Employee Churn Rate

The churn rate calculates the number of people leaving an organization over a particularized period. This term can be applied in many contexts, including business, HR, and Information Technology. Churn rate is an essential factor in outsourcing. Now, let's see how to leverage outsourcing and lower the employee turnover rate.…

Tatjana ZotovicOctober 19, 2020

Customer Care

How to Increase Customer Lifetime Value (CLV)

Customer Lifetime Value (often referred to as CLV or CLTV) represents a fundamental metric used while making significant decisions concerning marketing, sales, product development, and customer support service. CLV is the value a customer provides to a business over the complete lifetime of a collaboration with a company. Having its…

Tatjana ZotovicOctober 5, 2020

Outsourcing